Behind the Playbook Podcast

Behind the Playbook Podcast

Leading Customer-Centric Change: Interview with Krista Phillips, Chief Customer Officer at M&T Bank

Sep 29, 2026 · 0:27:35

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✨ AI Summary

Krista Phillips discusses leveraging customer insights for banking innovation.
The evolving role of Chief Customer Officer in financial institutions.
Driving service delivery improvements through customer-centric change.

Guests on This Episode

Krista Phillips

published author · 2 podcast appearances

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