Behind the Playbook Podcast

Behind the Playbook Podcast

From Points to Access: Interview with Prashant Sharma, Head of Rewards Cards & Loyalty at Citi

Oct 5, 2026 · 0:22:53

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✨ AI Summary

Loyalty evolving beyond points to access and experiences with Prashant Sharma.
Discusses Citi Strata Elite card and ROI of exclusive events.
Sharma's extensive experience in loyalty programs at Delta and CIBC.

Guests on This Episode

Prashant Sharma

doctoral candidate at the London School of Economics and Political Science · 1 podcast appearance

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