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HBR IdeaCast
HBR IdeaCast

Setting a High Bar for Your Customer Service

Jan 7, 2020 · 23m
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✨ AI Summary
  • Horst Schulze shares Ritz-Carlton's customer service principles.
  • Focus on exceeding expectations and empowering employees.
  • Stellar service is achievable for any business.

Guests on This Episode

HS
Horst Schulze
German actor (1921-2018) · 2 podcast appearances
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