The Official SaaStr Podcast: SaaS | Founders | Investors

The Official SaaStr Podcast: SaaS | Founders | Investors

SaaStr 061: The Optimal Relationship Between Customer Success & Sales, Why CS Is Not A Playbook Function & Why The Best CSMs Are Like Good Parents with John Gleeson, VP Customer Success @ Affinio

Sep 30, 2016 · 28:22

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✨ AI Summary

Define the optimal, collaborative relationship between Customer Success and Sales teams.
Understand that Customer Success is not a rigid playbook function, but adaptable.
The best CSMs exhibit parental qualities: proactive, nurturing, and focused on long-term well-being.

Guests on This Episode

JG

John Gleeson

1 podcast appearance

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