The Official SaaStr Podcast: SaaS | Founders | Investors

The Official SaaStr Podcast: SaaS | Founders | Investors

SaaStr 068: Flexport's Ryan Petersen on Why NPS Is The Most Important Metric, How To Structure Internal Compensation Schemes & How To Implement @ Bottoms Up Decision Making Organisation

Oct 24, 2016 · 22:21

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✨ AI Summary

NPS is the most important metric for customer satisfaction and loyalty.
Structure internal compensation schemes to align with company goals.
Implement a bottoms-up decision-making organization for employee empowerment.

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