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The Official SaaStr Podcast: SaaS | Founders | Investors
The Official SaaStr Podcast: SaaS | Founders | Investors

SaaStr 462: Salesforce Service Cloud CEO, Clara Shih on How Customer Service Became Strategic Overnight

Jun 23, 2021 · 24:55
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✨ AI Summary
  • Salesforce Service Cloud CEO Clara Shih on customer service becoming strategic.
  • Learn from past support issues to avoid losing major customers.
  • Transforming customer service into a strategic business driver.

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