The Official SaaStr Podcast: SaaS | Founders | Investors

The Official SaaStr Podcast: SaaS | Founders | Investors

SaaStr 839: Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO

Jan 28, 2026 · 42:38

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✨ AI Summary

Intercom's CPO Paul Adams discusses AI transformation challenges.
He shares how Intercom became an AI-first company.
Adams explains why many SaaS companies will fail at AI.

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