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Lenny's Podcast: Product | Career | Growth
Lenny's Podcast: Product | Career | Growth

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

Aug 21, 2025 · 1h 23m
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✨ AI Summary
  • Eoghan McCabe recounts Intercom's pivot to an AI-first company.
  • The company developed the AI agent 'Fin' rapidly after ChatGPT's launch.
  • McCabe returned to lead the company through a stalled growth period.

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