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How Leaders Lead with David Novak
How Leaders Lead with David Novak

#185: Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience

May 2, 2024 · 47m
AI Summary
  • Operational processes are key to memorable customer experiences.
  • Structure operational priorities and root out liabilities.
  • The powerful reason to get your team involved.

Guests on This Episode

BM
Bill Mudd
1 podcast appearance

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