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Future Ready Leadership With Jacob Morgan
Future Ready Leadership With Jacob Morgan

Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback

Jul 2, 2026 · 21:50
✨ AI Summary
  • Microsoft invests $2.5B and 6,000 employees in AI customer support.
  • A former AI chief fired agents due to excessive management time.
  • Administrative assistants may regain value by managing AI tools and context.

Guests on This Episode

SR
Sol Rashidi
1 podcast appearance

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