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AI Summary
- Former FBI hostage negotiator Chris Voss shares how mentioning a hostage's mother's concern humanized the victim to a terrorist, resulting in his safe release after 7.5 months
- Key negotiation tactic: the 'hand-cuff method' and finding emotional human connections that transcend the negotiation situation to build rapport
- Voss demonstrates how hostage negotiation techniques can be adapted for business and personal relationships by focusing on empathy and human connection
Guests on This Episode
CV
Chris Voss
26 podcast appearances