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How Leaders Lead with David Novak
How Leaders Lead with David Novak

#304: Ron Johnson, Creator of the Apple Store – A great customer experience is an act of love

Aug 13, 2026 · 1h 10m
AI Summary
  • Ron Johnson, former Apple Store creator, shares insights on building exceptional customer experiences.
  • He details his collaboration with Steve Jobs to revolutionize retail design and service.
  • Johnson emphasizes that a great customer experience is fundamentally an act of love and care.

Guests on This Episode

RJ
Ron Johnson
13 podcast appearances

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